| Personal Information |
| Name: |
Siong Han |
| Birth date |
17/10/1970, Rotterdam |
| Sex: |
Male |
| Marital status: |
Married, two kids |
| E-mail: |
siong_han@hotmail.com |
| Native language: |
Dutch |
| Current job status: |
Freelancer |
| International work experience: |
England, Hungary, Germany, Estonia, Ireland, Germany |
| Education |
| OSG de Randijk (Netherlands) |
| Work Experience |
| 10/2001 - 02/2005 |
Next Element BV |
IT specialist and 1st, 2nd, 3rd line customer support 24/7 (phone and email), repairing servers (hardware) network maintenance, upgrading core routers, peering, LIR-member (SH1150-RIPE) |
| | Achievements: increasing number of peerings by 800% and bringing down upstream cost by 72%
| | | Achievements: hand in first apprehension of Holland's biggest spammer |
| 8/2006 - 3/2007 |
Lycos Europe |
customer support
| | | Achievements: writing the first technical manual for that helpdesk |
| 10/2007 - 02/2008 |
Skype Customer Support |
department connection problems German, English and Dutch |
| | Achievements: being a member of #nlnog allowed me to pinpoint network problems on the Internet prior to the official channels, so we were able to help customers faster |
| | reason for departure: bought house, unable to work from house |
| 12/2007 - 12/2009 |
Entrepreneur |
Translating websites and website design and development (LAMP, W3C, SEO) |
| | Achievements: http://www.dentalimpex.nl http://swchq.co.uk http://www.cheyas.com http://vindcreatieven.nl/ etc... |
| 12/2009 - 08/2010 |
TSA at HP/Total |
Technical Support Agent B2B: First level support through secure connections for Win2K, WinXP, migration to Windows Vista, SAP, Cisco VPN, Lotus Notes, Outlook and a hundred other office applications |
| | Achievements:
Creating and improving manuals for the Dutch/Belgium Helpdesk team
Winner of May 2010 competition at Total Helpdesk: Best TSA agent
|
| | reason for departure: pregnancy of my wife |
| 01/2011 - 05/2011 |
TSA at IBM |
Technical Support Agent B2B: First level support by email and phone and connecting through secure connections to clusters (Window Server)and additional hardware.
Support for clusters and additional hardware that was placed with car dealers from a leading car manufacturing company in Germany
|
| | reason for departure:
Twofolded: The helpdesk was being fased out to Rumenia and due to my skills and knowledge about Windows migrations I was asked to support another team at IBM |
| 05/2011 - now |
TSA at IBM |
Technical Support Agent B2B: Registering and handeling incoming support requests (ITIL) by phone and email for first and second level support for a leading chemical company. We supported Windows 7 and the migration from Windows Xp to Windows 7 through secure Cisco and AT&T connections
Mainframe, SAP, Windows Office 2003 and 2007, livemeeting, applications, Windows Xp, Windows7, VAX |
| | reason for departure:
due to sickness of a family I had to make the decision to return home |
| Language Skills |
| Dutch |
Speaking: Excellent |
Writing: Excellent |
Understanding: Excellent |
| English |
Speaking: Excellent |
Writing: Excellent |
Understanding: Excellent |
| German |
Speaking: Good |
Writing: Average |
Understanding: Good |
| French |
Speaking: Average |
Writing: Basic |
Understanding: Average |
| Estonian |
Speaking: Basic |
Writing: Basic |
Understanding: Average |
| Computer Skills |
Creating and maintaining websites (LAMP)
Lotus Notes, migration to Windows Vista, WinXp, Win2K, Micorsoft Office
repairing servers (hardware), network maintenance, mainframe, VAX |
| Additional Info About Future Job |
| Availability for starting work: |
Agreed upon |
| Availability for business trips: |
Yes |
| Willing to move (international): |
Finland |
| Date of editing CV: |
01/08/2011 |
|
